One Card Services

One Card Services

One Card Services manages the picture identification card that members of the University of Richmond community use to access meal plans, University buildings, computer labs, SpiderCard accounts, and library resources.
One Card Services: COVID-19 Update

Due to the University’s current COVID 19 protocol, there is a requirement to wear a mask inside all buildings on campus. However, your mask can be removed long enough for us to take your UR ID or Passport photo. New faculty, staff and students may upload a photo here.

Most of One Card’s services can be requested by email or by submitting the required forms at the links provided. Please email (include UR ID#) for the following services:

Replace a Lost Card

Note: If you picked up a temporary card from URPD, we cannot replace your lost ID until you return the temporary card to our office.

  • Damaged Card — We will print a replacement and call you when ready for pickup.
  • Issues with Card Access or Meal Plan — For immediate service between 8:30 a.m. and 5:00 p.m., please call (804) 289-8010 or (804) 289-8478.
  • Meal Plan Changes — Submit your request here. Subject to deadlines.
  • Found a Lost Card? Return to the One Card Office during business hours. If found off campus, please return to the address on the back of the ID card.

Additional Services

Summer Storage: Team Logistics (University Approved)

Summer Storage: Wayforth (University Approved)

Summer Storage: College Truckers (University Approved)

Campus Lofts

Passport Photos


Contact Us

Location: Heilman Dining Center (next to University Post Office)

Hours: Monday–Friday 8:30 am–5:00 pm (Closed on University holidays)

(804) 289-8010

Francine Reynolds
Manager, One Card Services

Dianne St. John
Coordinator for Support Services

Wes Hart
Assistant Manager, One Card Services